Reports

You can now directly compare top topics and categories per sentiment — visually, side by side.

What’s new?

• Separate views for positive and negative mentions
• Instantly see what happy and unhappy customers care about most
• Perfect for spotting contrasts, patterns & quick wins

Understanding what truly impacts your customer satisfaction just got even easier! With our new Driver Analysis Insight Element joining the insight element family, you can now explore key drivers and compare impact across segments.

What’s New?

• AI-Generated Suggestions – Get tailored recommendations on how to improve key topics, ensuring you take the right actions to boost satisfaction.
• Segmented View – Compare impact across multiple segments (e.g., different brands or customer groups) to pinpoint variations in satisfaction drivers.
• Driver Impact vs. Mentions Scatterplot – Visually assess which topics have the most significant influence on satisfaction and where you should focus your efforts.
• Seamless Switching – Toggle between AI-generated improvement suggestions and the scatterplot for a comprehensive understanding of your data.

👉 Simply add the new driver analysis insight element within a report using a satisfaction score.
🔗 For a detailed video on how to use the new element (with Pro-Tips from André), please check out this link.

Caplena just got even more powerful! In addition to analyzing open-ended feedback, you can now integrate and explore quantitative data in your reports—for a deeper understanding of your insights.

What are the two new Insight Elements?

• Numerical Distribution – Visualize numerical data distributions effortlessly, helping you uncover trends and patterns in survey ratings, scores, or any other quantitative input.
• Categorical Text Distribution Insight – Easily analyze and compare categorical data, such as multiple-choice responses, alongside your qualitative insights.

By combining quantitative and qualitative data in one place, you can now get a more holistic view of your feedback. Try it out today and level up your analysis! 🚀

We’re making it easier than ever to collaborate on reports—whether with your team or external stakeholders. With Caplena’s new sharing options, you can grant access while staying in control.

What are the sharing options?

• Internal Sharing – Share reports with specific team members by adding their email addresses and assigning View or Edit permissions.
• External Sharing – Generate a shareable link to give access to users outside your organization, with optional password protection and expiration dates for added security.

With these flexible sharing options, you can ensure the right people see the right insights—without compromising control. Read more.