Data

Import your SurveyMonkey responses into Caplena — seamlessly.

You can now connect SurveyMonkey directly to Caplena and analyze your survey results with the full power of our AI-driven platform.

With the new integration, you can:

• Link your SurveyMonkey account in just a few clicks
• Import responses automatically — no more manual CSV uploads
• Choose the surveys and fields you want to sync
• Analyze responses instantly with topics, sentiment, drivers & more
• Keep your insights up-to-date by synchronizing

Ready to try it? Connect your account in Integrations → SurveyMonkey and start analyzing within minutes.

This is big news! You can now create, transform, and adapt formulas with a single prompt — making it easier than ever to build powerful logic, mappings, and transformations without writing anything by hand.

What’s new?

• Generate formulas and mappings using plain language
  Describe what you want (“Match airports with airport codes”, “Add a 001 for every product from the Beverages category”), and Caplena creates the Smart Column for you.
• Transform existing formulas and mappings
  Already have something built? Ask the generator to refine, extend, simplify, or fully rewrite it.
• Full awareness of your data
  Caplena knows which columns exist in your dataset and can reference up to 100 values from your numerical or text columns — ensuring suggestions are accurate and context-aware.

Why it matters

You get clean, customized Smart Columns in seconds — effortless to use and built to handle any task.

How to try it

Open a Mapping or Formula Smart Column → click the “Generate with AI" button → describe your intent. Let Caplena handle the rest 😌

You can now import feedback from any QuestionPro CX survey directly into Caplena — no extra setup needed.

What’s new?

• Connect your QuestionPro account once
• Pick any survey you want to analyze
• Pull responses instantly into Caplena
• Keep your data fresh with automated syncs

How to try it

Select Integrations → QuestionPro during your data source setup, connect your workspace, and select the survey(s) you want to import.

No more worrying about skewed results or unbalanced samples — you can now apply weighting variables directly in your reports.

Here’s what’s new:

⚖️ Weighted results — Upload a numeric weighting column and let Caplena apply the variables automatically across NPS scores, percentages, and other key metrics. 
📊 More accurate reporting — Ensure results remain representative, even when sample compositions shift between waves.
💡 Consistent KPIs — Keep your data aligned with the way you already report internally.

Whether you’re tracking customer sentiment over time or comparing markets, weighting variables help you get truer insights.

>> Simply upload your weighting column and select it when creating your report.

Insights-Chat just got a serious upgrade. It no longer just answers questions — it now walks you through your data like a true analyst would.

Here’s what’s new:

1️⃣ Context first – Every answer starts with a solid basis: context, underlying data points, and why they matter.
2️⃣ Quantitative insights – See the numbers, metrics, and trends behind the story.
3️⃣ Qualitative insights – Understand what customers are actually saying, surfaced down to the verbatim level.
4️⃣ Visual support – Charts and graphics illustrate the findings, making complex points easy to digest.
5️⃣ Next-step guidance – Insights-Chat now even suggests what you should analyze next, helping you dig deeper without losing momentum.

🚀 The result: a conversation that feels less like querying a tool and more like collaborating with a data analyst.

Valuable insights start with rich data. That’s why we built a powerful data enhancement feature — think Excel at scale, supercharged by LLMs. With Smart Columns, you can now:

🤖 Use LLMs to apply a prompt to each row (e.g.: Extract structured insights like product names or brands) from free-text feedback, fix spelling mistakes)
✨ Map values from one column to another (e.g.: Transform scales to scores)
🧮 Run formulas across existing columns (e.g.: Merge likes & dislikes)

Your new columns update automatically whenever source data changes — no manual edits required.
Whether you're standardizing formats or using AI to tag content, Smart Columns do the heavy lifting.

🔍 Try it out via the “Smart Columns” section in your side bar navigation.

Our ecosystem just got bigger! You can now connect Caplena with:

• Medallia – Voice of Customer insights
• Alchemer – (formerly SurveyGizmo) survey feedback
• Indeed – Candidate & employee experiences
• Glassdoor – Employer brand perception

These integrations are currently in beta — meaning they’re fresh, functional, and still evolving. But you can already start pulling in open-ended feedback from these platforms directly into your Caplena projects.

You can now add new TTA (Text to Analyze) columns to existing projects.

This is great news if:

• You’re expanding your analysis with additional verbatims
• Your file structure evolves over time
• You want to analyze separate inputs in the same project

🎯 No more prep work to align all TTA columns, sparse structures are now fully supported.

Good news — You can now append new data even if the TTA columns don’t match exactly.

Why this matters:

🛠️ Less Prep Work
No more manually deleting or filling in blank TTA columns just to get your file to upload. Caplena will handle it for you — saving time and frustration.

📂 More Flexibility
Uploading a slightly different file structure? No problem. You’ll no longer hit errors just because a column is missing or extra. We’ll keep things moving.

🚀 Faster Workflows
This small change means fewer interruptions and smoother data handling, especially for recurring or multi-source uploads.

So go ahead — upload with confidence, even if things aren’t 100% identical. We’ve got your back.

Exporting your data for BI tools just got a whole lot smoother. You can now download Topics and Data in a format that plays nicely with Power BI (and other analytics tools too).

What’s included?

• Topic Names
  
• Categories
  
• Sentiment
• And more — all cleanly structured and ready to plug into your dashboards!

Made a mistake with a file upload? Or want to track what came from which integration? We've got you covered. You can now filter by upload name and type!

• Quickly isolate data from a specific file or integration
• Effortlessly “undo” or clean up an accidental upload
• Great for managing multiple data sources with confidence

Ouch — found a couple of wrong entries in your data? No problem. Keeping your data clean and up-to-date is now easier than ever!

With our new Replace Rows feature, you can effortlessly update existing data from uploaded files — without messy workarounds or duplicate entries.

What’s new?

• Quickly update existing data by replacing rows from your latest file via the Data section.
• Keep IDs, structure, and context intact.
• No more messy workarounds.

Perfect for tracking surveys, recurring feedback exports, or any evolving dataset. Just upload, replace, and stay in sync.