Performance

Insights-Chat just got a serious upgrade. It no longer just answers questions — it now walks you through your data like a true analyst would.

Here’s what’s new:

1️⃣ Context first – Every answer starts with a solid basis: context, underlying data points, and why they matter.
2️⃣ Quantitative insights – See the numbers, metrics, and trends behind the story.
3️⃣ Qualitative insights – Understand what customers are actually saying, surfaced down to the verbatim level.
4️⃣ Visual support – Charts and graphics illustrate the findings, making complex points easy to digest.
5️⃣ Next-step guidance – Insights-Chat now even suggests what you should analyze next, helping you dig deeper without losing momentum.

🚀 The result: a conversation that feels less like querying a tool and more like collaborating with a data analyst.

Understanding what truly impacts your customer satisfaction just got even easier! With our new Driver Analysis Insight Element joining the insight element family, you can now explore key drivers and compare impact across segments.

What’s New?

• AI-Generated Suggestions – Get tailored recommendations on how to improve key topics, ensuring you take the right actions to boost satisfaction.
• Segmented View – Compare impact across multiple segments (e.g., different brands or customer groups) to pinpoint variations in satisfaction drivers.
• Driver Impact vs. Mentions Scatterplot – Visually assess which topics have the most significant influence on satisfaction and where you should focus your efforts.
• Seamless Switching – Toggle between AI-generated improvement suggestions and the scatterplot for a comprehensive understanding of your data.

👉 Simply add the new driver analysis insight element within a report using a satisfaction score.
🔗 For a detailed video on how to use the new element (with Pro-Tips from André), please check out this link.