📢 Changelog – Fresh Features & Fewer Bugs (Hopefully)
Ah, updates - like taxes and awkward Zoom calls, they’re inevitable. But at least ours are more fun, come with fewer surprises and (hopefully) more fixes. Here’s where you’ll find what’s new, what’s improved, and what we accidentally broke (but promptly fixed). So grab a coffee, take a deep breath, and dive into the wonderful world of feedback evolution - one update at a time.
Cleaning up your topic list just got easier. You can now see the number of mentions per topic in the Topic Assistant’s table view. Sort by count to quickly spot low-volume topics. Perfect for finding outliers!
✨ Bonus: Easily bulk-delete underperforming topics in one go. Less noise, more clarity.
Ever wonder which topics are frequently mentioned together — and how strongly they're linked? The new Topic Correlation insight element helps you spot these patterns at a glance.
See top topic pairs and their correlation strength
Explore connections visually via an interactive chord diagram
And the best part? AI explains why two topics are connected — so you don’t just see what’s linked, but also understand the reason behind it.
Whether you're uncovering hidden relationships or streamlining your analysis, this view makes complex connections simple (and beautiful).
We know not every score needs a timeline. Whether you're working with star ratings, CSAT, NPS, or any other numeric scale, sometimes you just want a clean, at-a-glance breakdown without the clutter of time trends.
The new Generic Score without Time IEis a simple and powerful way to segment scores and instantly see what’s driving satisfaction (or frustration).
🧠 What’s inside:
Segmented Score Buckets
Group responses into buckets (e.g. 0–6, 7–8, 9–10) with full control over how you define the ranges.
Fully Customizable
Use your own score column, define the number of buckets, tweak bucket ranges, and choose your metric (e.g. Average, NPS-style).
Auto-Generated Bucket Summaries
Caplena automatically summarizes the top drivers for each score range. No more guesswork, see what’s pushing numbers up (or dragging them down) at a glance.
Tired of jumping between views to narrow down your data? We’ve revamped and unified filters across the entire Caplena platform—so filtering is now smoother, smarter, and more consistent than ever:
🧩 Filter by Topics & Categories
Pinpoint themes or topic sets right within your reports—no need to switch between Topics and Reports view.
🔢 New Smart Numbers Filter
Need to look at scores, ratings, or counts? Our smart numeric filter lets you quickly slice data by exact values or ranges.
📅 Two Great Date Range Filters
Static Range (e.g. Jan 1–Mar 31, 2025)
Rolling Range (e.g. Last 7 days, Last quarter) Perfect for trend analysis without manual date entry.
Good news — You can now append new data even if the TTA columns don’t match exactly.
Why this matters:
🛠️ Less Prep Work
No more manually deleting or filling in blank TTA columns just to get your file to upload. Caplena will handle it for you — saving time and frustration.
📂 More Flexibility
Uploading a slightly different file structure? No problem. You’ll no longer hit errors just because a column is missing or extra. We’ll keep things moving.
🚀 Faster Workflows
This small change means fewer interruptions and smoother data handling, especially for recurring or multi-source uploads.
So go ahead — upload with confidence, even if things aren’t 100% identical. We’ve got your back.
Exporting your data for BI tools just got a whole lot smoother. You can now download Topics and Data in a format that plays nicely with Power BI (and other analytics tools too).
What’s included?
Topic Names
Categories
Sentiment
And more — all cleanly structured and ready to plug into your dashboards!
We’re excited to introduce the brand-new Topic Trends insight element — your new go-to tool for tracking how topics evolve over time and across segments. Whether you're looking to surface rising concerns, celebrate positive trends, or stay ahead of sentiment shifts, this element gives you a clear, visual edge.
🔍 What’s New?
Time-Based Trend View
View net sentiment trends and mention volume changes across quarters, months, or custom time ranges. Easily compare how key topics are performing now vs. before — all at a glance.
Segment Comparison
Switch between different customer segments or markets to see how topic trends shift by audience. What’s trending for one group may be old news for another.
Give it a try in your next report and see which topics are riding high… or heading south. 🫨
Sometimes coding codes get a little… chaotic. 😅 Whether it's from imports, edits, or just plain entropy, things can get messy.
Good news: you can now re-distribute the numerical values of your coding codes automatically! Perfect for making everything neat, logical, and back in order — no manual renumbering needed.
One click, and your codebook’s looking sharp again. 🎯
Made a mistake with a file upload? Or want to track what came from which integration? We've got you covered. You can now filter by upload name and type!
Quickly isolate data from a specific file or integration
Effortlessly “undo” or clean up an accidental upload
Great for managing multiple data sources with confidence
Need more space to focus on your data? You can now collapse the main navigation sidebar for a cleaner, distraction-free workspace. A small change that makes a big difference!