New Feature

Running an AI update no longer means updating everything at once. With AI Updates for Selected Topics, you can now update only selected topics — saving both time and credits.

Here’s how it works:

• 🧠 Caplena automatically identifies which topics have changed since the last AI run.
• 🏷️ You can choose to update selected topics, or still run a full update if you prefer.
• 💸 Save credits and stay in full control.

Whether you’re refining a few details or testing small changes, AI Updates for Selected Topics give you full control over what gets updated — and when. 🚀

Valuable insights start with rich data. That’s why we built a powerful data enhancement feature — think Excel at scale, supercharged by LLMs. With Smart Columns, you can now:

🤖 Use LLMs to apply a prompt to each row (e.g.: Extract structured insights like product names or brands) from free-text feedback, fix spelling mistakes)
✨ Map values from one column to another (e.g.: Transform scales to scores)
🧮 Run formulas across existing columns (e.g.: Merge likes & dislikes)

Your new columns update automatically whenever source data changes — no manual edits required.
Whether you're standardizing formats or using AI to tag content, Smart Columns do the heavy lifting.

🔍 Try it out via the “Smart Columns” section in your side bar navigation.

Our ecosystem just got bigger! You can now connect Caplena with:

• Medallia – Voice of Customer insights
• Alchemer – (formerly SurveyGizmo) survey feedback
• Indeed – Candidate & employee experiences
• Glassdoor – Employer brand perception

These integrations are currently in beta — meaning they’re fresh, functional, and still evolving. But you can already start pulling in open-ended feedback from these platforms directly into your Caplena projects.

Ever wished you could rewind your topic changes? Now you can!

🔁 Jump to any point in time — See exactly how your topics and assignments looked

👀 Review detailed change logs — Know what was reviewed, added, updated, or removed

🧩 Restore with confidence — Bring back a previous version in one click if things go sideways

This is perfect for cleaning up messy edits, testing new codebooks, or simply giving your team peace of mind. Your topic timeline is now in your control.

You can now add new TTA (Text to Analyze) columns to existing projects.

This is great news if:

• You’re expanding your analysis with additional verbatims
• Your file structure evolves over time
• You want to analyze separate inputs in the same project

🎯 No more prep work to align all TTA columns, sparse structures are now fully supported.

Cleaning up your topic list just got easier. You can now see the number of mentions per topic in the Topic Assistant’s table view. Sort by count to quickly spot low-volume topics. Perfect for finding outliers!

✨ Bonus: Easily bulk-delete underperforming topics in one go. Less noise, more clarity.

Ever wonder which topics are frequently mentioned together — and how strongly they're linked? The new Topic Correlation insight element helps you spot these patterns at a glance.

• See top topic pairs and their correlation strength
• Explore connections visually via an interactive chord diagram
• And the best part? AI explains why two topics are connected — so you don’t just see what’s linked, but also understand the reason behind it.

Whether you're uncovering hidden relationships or streamlining your analysis, this view makes complex connections simple (and beautiful).

We know not every score needs a timeline. Whether you're working with star ratings, CSAT, NPS, or any other numeric scale, sometimes you just want a clean, at-a-glance breakdown without the clutter of time trends.

The new Generic Score without Time IE is a simple and powerful way to segment scores and instantly see what’s driving satisfaction (or frustration).

🧠 What’s inside:

• Segmented Score Buckets
  Group responses into buckets (e.g. 0–6, 7–8, 9–10) with full control over how you define the ranges.
• Fully Customizable
  Use your own score column, define the number of buckets, tweak bucket ranges, and choose your metric (e.g. Average, NPS-style).
• Auto-Generated Bucket Summaries
  Caplena automatically summarizes the top drivers for each score range. No more guesswork, see what’s pushing numbers up (or dragging them down) at a glance.

If you’ve ever thought, “Wait, which project is this again?” — this one’s for you.

We know the challenges:

• Your enterprise team manages multiple departments, but all reports look identical
• You’re an agency juggling clients, but reports still carry your branding instead of theirs
• You work across markets or product lines and need a clearer way to keep things distinct
• You care about consistency, but manual formatting isn’t scalable

Introducing Customized Themes — now you can define how your projects look, with full control over color schemes and visual identity.

What’s New?

👥 Enterprise Teams
Assign unique themes per department or business unit. Make it instantly clear what belongs where — no guesswork needed.

🏢 Agencies & Consultants
Easily match your reports to each client’s branding. Deliver insights that feel custom-built and professional, every time.

🌍 Multi-Market & Product Teams
Keep regions or product lines visually separate. Less confusion, more context.

🎛️ Keep Your Workspace Clean & Organized
Themes help you maintain structure across large workspaces. Neat, efficient, and always aligned.

👉 Set themes in your account settings and apply them via project settings.

Introducing Prompt-based Topic Generation — your new secret weapon for steering topic detection exactly where you need it to go. Whether you want to zoom in on very specific themes or just give our AI a nudge in the right direction, this feature lets you shape the outcome with precision. 

You now have two powerful modes:

🎯 New Topic Suggestions
Add fresh topics on top of your existing collection. Just write a prompt (e.g., “Return all brand names”), review the AI’s suggestions, and add the most relevant ones in seconds.

📚 Redo Topic Collection
Want to start over? Let the AI rebuild your entire topic collection from scratch, based on your prompt — perfect for testing new approaches or exploring your data from a different angle.

No more tedious manual editing. Just tell the AI what you’re after, and it creates the structure for you.

Now available in your Topic Assistant.

Exporting your data for BI tools just got a whole lot smoother. You can now download Topics and Data in a format that plays nicely with Power BI (and other analytics tools too).

What’s included?

• Topic Names
  
• Categories
  
• Sentiment
• And more — all cleanly structured and ready to plug into your dashboards!

We’re excited to introduce the brand-new Topic Trends insight element — your new go-to tool for tracking how topics evolve over time and across segments. Whether you're looking to surface rising concerns, celebrate positive trends, or stay ahead of sentiment shifts, this element gives you a clear, visual edge.

🔍 What’s New?

Time-Based Trend View

View net sentiment trends and mention volume changes across quarters, months, or custom time ranges. Easily compare how key topics are performing now vs. before — all at a glance.

Segment Comparison

Switch between different customer segments or markets to see how topic trends shift by audience. What’s trending for one group may be old news for another.

Give it a try in your next report and see which topics are riding high… or heading south. 🫨