Integration

You can now connect your Intercom account to Caplena and import conversations and survey responses directly — no manual exports needed. Set up the connection once, and pull in the data you want to analyze with topics, sentiment, and all the other tools you're used to.

Powerful for Experts, Effortless for Everyone — now where work happens. Insight Agent is now available in Slack, Microsoft Teams, Copilot, and ChatGPT (MCP), so anyone can ask questions and get reliable insights without leaving their daily tools.

This is a big step toward democratizing insights across your organization: experts move faster with on-demand analysis, while non-research teams self-serve clear, actionable answers — no dashboards, training, or back-and-forth required. Less chasing data. More turning feedback into decisions. 💪

How it works

• Create a shared channel (e.g., #customer-feedback-insights)
• Ask questions by tagging the agent with @Caplena in 1:1 messages or public channels
• Here is an example question: @Caplena What topics had the biggest impact on the NPS change in the last 4 weeks?

Advantages

• Help teams discover what the bot can do (and copy great prompts)
• Learn from each other’s use cases over time
• Discuss insights together — and jump in if you disagree
• Keep decisions and learnings accessible for everyone

👉 Set up the integration in your Integrations Settings and get started.

We’ve launched a new integration with Trusted Shops, one of Europe’s leading trust and review platforms for online shops. You can now automatically import and analyze your Trusted Shops customer reviews in Caplena. All verified reviews are processed with AI-powered topic and sentiment analysis, transforming raw feedback into structured, actionable insights within minutes.

👉 Set up the integration in your Integrations Settings and get started.

You can now connect Caplena directly to Google Cloud Storage.

This new integration lets you import feedback and text data straight from your Google Cloud Storage buckets into Caplena. Whether you’re working with continuous data exports, archived feedback, or structured text files, Caplena fits seamlessly into your existing cloud setup

👉 Set up the integration in your integrations settings and get started.

Import your SurveyMonkey responses into Caplena — seamlessly.

You can now connect SurveyMonkey directly to Caplena and analyze your survey results with the full power of our AI-driven platform.

With the new integration, you can:

• Link your SurveyMonkey account in just a few clicks
• Import responses automatically — no more manual CSV uploads
• Choose the surveys and fields you want to sync
• Analyze responses instantly with topics, sentiment, drivers & more
• Keep your insights up-to-date by synchronizing

Ready to try it? Connect your account in Integrations → SurveyMonkey and start analyzing within minutes.

You can now import feedback from any QuestionPro CX survey directly into Caplena — no extra setup needed.

What’s new?

• Connect your QuestionPro account once
• Pick any survey you want to analyze
• Pull responses instantly into Caplena
• Keep your data fresh with automated syncs

How to try it

Select Integrations → QuestionPro during your data source setup, connect your workspace, and select the survey(s) you want to import.

Our ecosystem just got bigger! You can now connect Caplena with:

• Medallia – Voice of Customer insights
• Alchemer – (formerly SurveyGizmo) survey feedback
• Indeed – Candidate & employee experiences
• Glassdoor – Employer brand perception

These integrations are currently in beta — meaning they’re fresh, functional, and still evolving. But you can already start pulling in open-ended feedback from these platforms directly into your Caplena projects.