The “Generic Score without Time” Insight Element is here!

We know not every score needs a timeline. Whether you're working with star ratings, CSAT, NPS, or any other numeric scale, sometimes you just want a clean, at-a-glance breakdown without the clutter of time trends.

The new Generic Score without Time IE is a simple and powerful way to segment scores and instantly see what’s driving satisfaction (or frustration).

🧠 What’s inside:

• Segmented Score Buckets
  Group responses into buckets (e.g. 0–6, 7–8, 9–10) with full control over how you define the ranges.
• Fully Customizable
  Use your own score column, define the number of buckets, tweak bucket ranges, and choose your metric (e.g. Average, NPS-style).
• Auto-Generated Bucket Summaries
  Caplena automatically summarizes the top drivers for each score range. No more guesswork, see what’s pushing numbers up (or dragging them down) at a glance.