See your scores broken down by any column, such as channel, region or app version. Each value gets its own scorecard.

• Mix up to 10 metrics: Average, NPS, Top/Bottom buckets and Mentions for numerical columns, plus Net Sentiment for text columns.
• Choose a style: Gauge, Pie or Stars, laid out as tiles or a table.
• Focus on what matters: sort by any metric and show the top 3, 5 or 10 values.
• Dig deeper: click a score to open the matching rows in the row browser.

Spot weak channels or segments at a glance, all in one element. For further info, go to the docs page.

Semi-open topics now have alphabetically sorted keywords and a clearer layout, with keywords always visible and descriptions in an expandable section. Manual AI updates let you choose when to update topics — with unlimited updates.

Insights Radar is now active on all non-legacy plans. Insights flag what’s changing in your feedback, and Tasks turn those insights into work someone owns.

What you’ll notice:

• Insights in your reports: new insights show up directly in your reports as they’re detected.
• Insights Board: see all insights across your views in one place, and filter, archive or open any of them in detail.
• Tasks list: create a task from any insight, assign it, and track everything that’s in progress from one list.
• Notifications: you’ll get notified as soon as new insights come in.

60 free insight runs: your organization gets 60 free insight runs until 31 December, and you can spread them across your views however you like. How insights work →

We've doubled the number of free LLM Smart Column runs in every plan, so you can try out and refine more AI-powered columns before using credits.

• Enterprise: 8 free runs (previously 4)
• Agency & Team: 4 free runs (previously 2)

The new limits apply automatically. Once you've used your free runs, each computed row costs 0.1 credits. See Credits for details.

When you set up a

Social Media datasource with keyword search, you now have two new options.

Max content per platform: Set a limit on how many posts are collected from each platform. This keeps one high-volume channel from taking over your dataset.

Collect related comments: Pull in the comments under matching posts as well as the posts themselves. This gives you the conversation around a topic, not just the original post.

You'll find both options when you create a new Social Media datasource.

• Amazon S3 — point Caplena at your bucket and new files get pulled in automatically. Ideal if your data pipeline already drops exports into S3.
• SurveySparrow — connect your account, pick a survey, and responses flow straight into your project, including new ones as they come in.

Set both up under Account Settings → Integrations, or straight from Import Data when creating a project.

Insights surface what's worth knowing; Tasks turn them into assigned, trackable work. Create one from an insight in one click, or start from scratch — either way, you and your team can now collaborate on your daily work!

Creating a task

• From an insight — open its menu and create a task directly, or add one from the insight's detail page. Give it a title, priority, and optionally a due date and owner (defaults to you). Tasks created from an insight also get an auto-close toggle — on, and the task closes itself when the insight retires or is dismissed; off, you close it manually.
• From scratch — open the global Tasks list (side navigation), click create task, and pick the report and view it belongs to. The Tasks list is also where you see everything outstanding — filter by owner, group by priority, due date, or project, and tick items off directly. Good for a Monday-morning triage of what's on your plate

This new feature is in private bata, currently enabled across selected organizations. Want to give it a try? Contact support@caplena.com.

For more information on tasks and how they interact with insights, read our documentation.

Nobody can watch every signal, every day. So Caplena now actively scans your reports and flags what's worth your attention — like a radar —  Risks to fix, and opportunities to scale. That means less digging through reports to find what changed. You see it and can act instantly.

Where you'll see them

• In your report — a collapsible side rail on the right, shows insights next to the insight element they came from.
• On the insights board — a global page collecting every insight across all your reports & views.
• On the insights detail page — a page that shows a specific insight, the linked insight element and linked tasks users can act on.

An insights' life-cycle

1. Discovery — On a regular interval, the Insight Agent scans your report views. If it finds something worth flagging, a card appears in the rail. If not, nothing shows — no noise

2. Updates — Live insights are rechecked on the same schedule, so the numbers stay current for as long as the finding remains relevant-

3. Retirement — Once an insight stops being relevant, it's retired and removed from the view. A new one can appear later if the data shifts again.

This new feature is in private bata, currently enabled across selected organizations. Want to give it a try? Contact support@caplena.com.

Read our documentation to get more details on the new insights feature.

Some visualizations don't fit a preset. Now you don't need one to fit — just describe the chart you want, and AI builds it: type, data, styling, all of it.

• Find it in the list of available insight elements and select Custom
• Not quite right? Use Refine your chart... to adjust with a follow-up prompt

The sky's the limit — see how it works.

Speed matters when you're digging through feedback — the less time you spend waiting, the more time you spend finding the insight that matters. We've optimized our database layer, delivering 2x–5x faster performance across the platform. Expect snappier load times on Reports and the Insight Agent, especially on large projects with heavy data volumes.

We're giving you more room to experiment with Smart Column and Topic Assignment: more included runs, and cheaper overage on top. Here's what's new.

Smart Columns

Included LLM runs per row are doubling across the board:

• Enterprise: 2 → 4
• Team: 1 → 2
• Agency: 2 → 4

And if you do go over, it's a lot cheaper now: overage pricing drops from 0.25 to 0.1 credits per row, on every plan.

Topic Assignment

Same story here. Included runs go from 4 to 6 on Enterprise, Team, and Agency plans, and overage pricing falls from 0.5 to 0.2 credits per row across all plans.

Nothing to do on your end — these upgrades are already live on your account, and they apply to existing projects and Smart Columns too, not just new ones.

You can now import reviews directly from Kununu, the leading employer review platform in the DACH region.

Caplena pulls in employee, applicant, and trainee reviews for any company, including the overall rating, review text, category ratings (work atmosphere, work-life balance, career development, salary, leadership, communication, and more), reviewer department, review type, and employer responses.

To add a source, go to Projects → Import Data → Kununu and enter a company URL, e.g. https://www.kununu.com/de/deutsche-post (supported countries: de, at, ch).

Kununu is Datashake-backed and follows the standard 3-day sync cycle for review platforms.