Exploring your reports just got a whole lot more interactive! You can now access Insight Chat directly from any report — making it easy to ask questions, uncover hidden insights, and explore your visualized data through a real-time, conversational interface.

What’s new?

• Ask questions about your report content
• Perfect for deep dives, quick checks, or finding that one specific insight
• Get instant AI-powered answers & summaries
• Explore trends, topics, and patterns without leaving the report
  

Ask follow-up questions, dig deeper into specific trends, or clarify surprising results — all without ever leaving your report.

You can now directly compare top topics and categories per sentiment — visually, side by side.

What’s new?

• Separate views for positive and negative mentions
• Instantly see what happy and unhappy customers care about most
• Perfect for spotting contrasts, patterns & quick wins

Ouch — found a couple of wrong entries in your data? No problem. Keeping your data clean and up-to-date is now easier than ever!

With our new Replace Rows feature, you can effortlessly update existing data from uploaded files — without messy workarounds or duplicate entries.

What’s new?

• Quickly update existing data by replacing rows from your latest file via the Data section.
• Keep IDs, structure, and context intact.
• No more messy workarounds.

Perfect for tracking surveys, recurring feedback exports, or any evolving dataset. Just upload, replace, and stay in sync.

Managing your data just got a whole lot easier! Say hello to the brand-new Data Sources section — your central hub for everything related to data uploads and integrations in Caplena.

What’s new?

• Clear Data Sources Overview — Instantly see how many sources power your project, how many rows you’ve got, and what source types you’re using.
• Detailed Activity Log — Every file upload, API push, or integration sync is now automatically logged — making your data history fully transparent and traceable.
• Integration Management Made Simple — Easily view, search, and filter all your connected data sources. Check status, last sync, and quickly spot issues like failed syncs or initialization errors.

Keeping track of your data has never been this organized. No more guessing where your data came from or what happened when — it’s all right here at your fingertips. 🚀

Understanding what truly impacts your customer satisfaction just got even easier! With our new Driver Analysis Insight Element joining the insight element family, you can now explore key drivers and compare impact across segments.

What’s New?

• AI-Generated Suggestions – Get tailored recommendations on how to improve key topics, ensuring you take the right actions to boost satisfaction.
• Segmented View – Compare impact across multiple segments (e.g., different brands or customer groups) to pinpoint variations in satisfaction drivers.
• Driver Impact vs. Mentions Scatterplot – Visually assess which topics have the most significant influence on satisfaction and where you should focus your efforts.
• Seamless Switching – Toggle between AI-generated improvement suggestions and the scatterplot for a comprehensive understanding of your data.

👉 Simply add the new driver analysis insight element within a report using a satisfaction score.
🔗 For a detailed video on how to use the new element (with Pro-Tips from André), please check out this link.

Getting to the right insight just got even easier. You can now apply filters directly within the Insight Chat, allowing for more focused, relevant conversations with your data.

• Filter by segments, time ranges, or custom fields
• Ask targeted questions and get precise answers
• Stay in context—no need to switch back and forth

Whether you're digging into a specific customer group or tracking changes over time, filters help you get the answers you need—faster and smarter.

Need a more tailored export? Now you can export your data with filters applied, ensuring you get only the most relevant insights. No more extra clean-up—just filtered, focused, and ready-to-use data at your fingertips!

Simply apply your desired filters, export your dataset, and analyze exactly what matters. Read more on how to export data.

Caplena just got even more powerful! In addition to analyzing open-ended feedback, you can now integrate and explore quantitative data in your reports—for a deeper understanding of your insights.

What are the two new Insight Elements?

• Numerical Distribution – Visualize numerical data distributions effortlessly, helping you uncover trends and patterns in survey ratings, scores, or any other quantitative input.
• Categorical Text Distribution Insight – Easily analyze and compare categorical data, such as multiple-choice responses, alongside your qualitative insights.

By combining quantitative and qualitative data in one place, you can now get a more holistic view of your feedback. Try it out today and level up your analysis! 🚀

We’re making it easier than ever to collaborate on reports—whether with your team or external stakeholders. With Caplena’s new sharing options, you can grant access while staying in control.

What are the sharing options?

• Internal Sharing – Share reports with specific team members by adding their email addresses and assigning View or Edit permissions.
• External Sharing – Generate a shareable link to give access to users outside your organization, with optional password protection and expiration dates for added security.

With these flexible sharing options, you can ensure the right people see the right insights—without compromising control. Read more.

Tired of scrolling through endless dropdown menus? Now you can mark your favorite columns and have them appear right at the top for faster selection. No matter if within reports or an InsightChat conversation!

Simply head to the Data Table, pick your most-used columns, and ⭐ favorite them for effortless access.

We’re giving you more control over how Caplena’s AI evolves with a brand-new AI Update Toggle in the Topics View! Now, you can pause AI learning on a project level while still allowing automatic topic assignments—ensuring consistency and stability in your analysis.

How It Works:

• 🚫 No new learning – manual reviews and edits won’t influence the AI model.
• ✅ Auto-assignment continues – new data still gets categorized using the current AI model.
• 🔒 Stable AI scores – your existing model remains unchanged, preventing unexpected shifts in topic assignments.

This feature is perfect for maintaining predictability in your reports while still benefiting from AI-driven automation. Try it out today in the Topics View! 

Read this step-by-step guide on how to manage the AI update toggle.

Stay ahead of emerging topics in your data! Automatically detect new themes beyond the initial setup and keep a pulse on evolving trends in your tracking surveys and online reviews.